Incog Support
Need help with Incog? Find answers to common questions below or contact us for support.
Frequently Asked Questions
How do I burn a tab?
To burn an individual tab, open the tab switcher and tap the flame icon on the tab (or swipe to close it). Burning a tab immediately closes the page and clears its temporary session state on your device.
What does “Burn All” do?
Tapping “Burn All” immediately closes all open tabs and purges the current session’s local browsing cache, cookies, and temporary data from your device, returning you to a clean start.
How does Face ID protection work?
When Face ID (or Touch ID / Passcode) authentication is enabled in Incog Settings, the app requires biometric verification whenever you launch Incog or return from the app switcher.
This ensures that even if someone else holds your unlocked iPhone, your private browsing session remains locked behind Apple’s Secure Enclave.
How do I change my default search engine?
Open Incog Settings by tapping the settings gear icon, then select Search Engine. From there, you can choose your preferred provider (such as DuckDuckGo, Google, or other supported privacy-friendly search engines).
What should I do if a webpage does not load correctly?
If a webpage fails to display properly:
1. Tap the reload button in the address bar to refresh the page.
2. Verify that the URL is spelled correctly and your Wi-Fi or cellular network is connected.
3. Because Incog employs strict privacy controls to restrict intrusive trackers, certain websites that rely heavily on third-party tracking scripts may occasionally experience rendering issues. If the issue persists, feel free to contact us with the site URL so we can investigate compatibility.
Still need help?
Still need help? Contact us at: evan07240618@gmail.com
evan07240618@gmail.com